As we process your order, we will tell you by email or telephone if any items you order turn out to be unavailable. Please make sure you supply a valid email address and telephone number for both yourself so we can stay in touch. Where the delay for an item is expected to be more than 28 days iDiversity Consulting will notify you and suggest alternatives.
iDiversity Consulting will normally only take payment for items once order confirmation has been received and all the goods have been confirmed as being in stock. iDiversity Consulting will make a charge for delivery for each order which we will notify you of before you confirm your order. By placing your order you agree you will pay that delivery charge. See our current delivery charges.
Most items will need to be signed for by you. Please give the delivery address where someone will be available. Where pre-payment of the order is required, to prevent fraud, we may insist on shipping to the cardholder’s address. We will call you first if this is not the delivery/shipping address you asked for.
If items are returned to iDiversity Consulting because you gave an incorrect or incomplete address, the carriage cost is not refundable and we may need to make a further charge to re-ship items. Our couriers will make best efforts to deliver on a second occasion or make the item available for pick-up.
If you cancel your order before we have assembled or shipped the items, we may be able to refund any related advance payment in full; otherwise we cannot refund the outward or return carriage or the cost of any special order or assembled items.
Whilst we will try to deliver items you have ordered within 10 days, we will not be liable for the consequences of any delay or failure to deliver within any agreed time. We may ship part orders, or hold orders until all items are available at our discretion.
Claims for damaged, lost or missing items must be made within 24 hours of delivery. We cannot process claims for damaged items with our couriers outside this period. If you cannot check items immediately as they are being delivered, we recommend you sign the delivery note as ‘unchecked’.
To return items please call our Customer Services Department on 01353 881322. You will be given a Returns Authorisation Number (RA Number) and instructions on where and how to send the items.
Note that the following items cannot be returned unless faulty:
– Items that we specially source for you, including software licences for more than 1 user
– Software specifically marked as non-refundable if you break the seal
– Software for which you have registered the licence, or which we have registered on your behalf (by assembling your computer system for example)
Under our returns policy you may return relevant items up to 14 days after delivery for a full refund, and up to 30 days after for a refund less our carriage costs. After this, an exchange of items may still be possible, if you have met with our other terms, up to 90 days after date of delivery.
By ordering items from us you agree to the following return terms:
To contact us before you return anything on 01353 881322
To return items complete in their original packaging.
To return items in a saleable condition.
To uninstall returned software items from any computers.
If you need to return an item because it is faulty please tell us as soon as possible. Say it is faulty when you call and we will give you an address for testing by our engineers.
Send the item(s) to us with your returns order and a short note of why you want to return it. Unless faulty, items are returned to iansyst at your own expense. We recommend you use recorded delivery post and retain your Proof of Postage as we do not accept responsibility for items lost in transit.
Note we do not normally make any restocking charges, but it is your responsibility to look after and insure any items you may want to return to us and iDiversity Consulting reserves the right to charge for any damaged or missing parts.
Please do not send items back without first getting a Returns Authorisation Number (RA Number) from us – this makes sure we know to expect the items and can advise on safe carriage. Make sure items are securely packed and the paperwork is included to minimise any delays. Contact us if you are unsure about how to do this, especially with computer equipment.
We will make refunds by the original payment method which may take up to 30 days.
If you return any items on which you have received a discount or offer, that discount or offer will no longer apply if it falls below the rest of the order threshold.
You will be entitled to the standard manufacturer’s warranties and guarantees as if you had purchased the items from any other outlet or store, unless you have bought an extended warranty from us, in which case you will benefit from our extra cover. The warranties and guarantees along with their terms and conditions are stated in the documents supplied with items. The guarantees will only be valid for the time specified and it is your responsibility to keep proof of purchase to show that the guarantee period is still in force.
Liability for any claim will not exceed the price of the items supplied. Please note that any spare parts and accessories are supplied solely for use with items to which they relate.
We try to ensure that prices and descriptions are valid, but we do not warrant that they are current or error-free. For this reason iDiversity Consulting reserves the right to alter prices at any time without notice. Prices exclude VAT unless otherwise indicated. The price we charge will be as quoted when iDiversity Consulting accepts the order.
These prices apply when we are selling on our own terms and conditions. They may not apply when using a purchaser’s terms or separate procurement contract. If we grant credit to a purchasing organisation or business, we reserve the right to charge interest for late payment outside of the agreed terms calculated daily at 4% above Lloyds TSB plc base rate both before and after judgement.
Customers are responsible for ensuring that the appropriate equipment and software is installed, working to the best of their knowledge and that they are available for the full duration of the training session. Failure to do so may result in us not being able to carry out the training, in which case the complete cost of the training session may still be invoiced for.
Late cancellation of training
If a training, mentoring or coaching appointment is cancelled with less than 48 hours notice, postponed en route or if you do not attend and we are unable to arrange an alternative appointment for your allocated trainer then the full cost of the session will be incurred. Please note that this may affect subsequent training sessions that you may have been allocated.