Workplace Services Coordinator
Location: Ely, Cambridgeshire
Hours: Full Time – 37hrs Monday-Friday
Starting salary of £26K to £27K.
About the Role
In this role, you’ll be the central point of coordination for a wide range of workplace services, ensuring coaching, training and other customer services are delivered efficiently and to a consistently high standard.
You’ll work closely with customers, our specialist consultants and internal teams to manage service delivery, coordinate appointments and keep projects moving smoothly.
This role would suit someone who enjoys organisation, communicating with people and managing multiple priorities in a fast-paced environment.
What you’ll be doing
- Coordinating workplace coaching, training and assessment services from enquiry through to completion.
- Scheduling appointments and managing consultant diaries.
- Acting as a key point of contact for customers, providing updates and delivering excellent customer service.
- Matching customers with the most appropriate specialist consultants.
- Maintaining accurate records within our CRM system.
- Processing service requests and sales orders.
- Working with internal teams to ensure services and equipment are delivered on time.
- Supporting the continuous improvement of our service delivery processes.
We’re looking for someone who is:
- Highly organised with excellent attention to detail.
- Able to manage multiple priorities simultaneously.
- Confident communicating by telephone and email.
- Passionate about delivering outstanding customer service.
- Comfortable using CRM and Microsoft Office systems.
- A proactive problem solver who enjoys working as part of a team.
- Able to build positive relationships with customers and colleagues alike.
A minimum of 1 years work experience in a customer services role is essential.
At iDiversity Consulting Ltd, we’re passionate about helping organisations build inclusive workplaces and we hold ourselves to the same standard.
As a Disability Confident Leader, we actively encourage applications from disabled people, neurodivergent individuals and those with long-term health conditions. We believe that diverse experiences, perspectives and ways of thinking make our organisation stronger.
We’re committed to providing an accessible recruitment process and will make reasonable adjustments wherever required. If there’s anything we can do to support you during your application or interview, simply let us know.
Private healthcare is also provided as part of our employee benefits package, helping you access medical treatment and support more quickly when you need it.